Bilingual English/spanish Customer Service Support Rep - Patient Customer Service (sourcing)

Labcorp

Multiple Locations
Base: $17.75- $21.00 an hour; bonus/equity: not sp...
Bilingual english/spanish
Answer inbound calls
Resolve patient inquiries
Answer 80+ inbound calls per day from patients, doctor's offices, and insurance carriers

Job Summary

  • Answer 80+ inbound calls per day from patients, doctor's offices, and insurance carriers.
  • Initiate payment plans for patients for outstanding balances and routinely utilize multiple resources to resolve patient inquiries.
  • Labcorp is seeking a Bilingual English/Spanish Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division.

Matching Summary

Answer 80+ inbound calls per day from patients, doctor's offices, and insurance carriers.

Salary

Base: $17.75- $21.00 an hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits for employees scheduled 20+ hours/week

Skills & Requirements

Must-have

  • Bilingual English/Spanish
  • Answer inbound calls
  • Resolve patient inquiries
  • Initiate payment plans
  • Navigate multiple computer screens

Nice-to-have

  • Energetic and passionate
  • Seek solutions to challenges
  • Continuous improvement mindset

Key Requirements

  • High School Diploma or GED
  • 1+ year bilingual English and Spanish
  • 1+ year customer service experience
  • 1+ year call center experience
  • 1+ year medical billing/insurance claims/EOB
  • 1+ year patient billing

Work Rights

Not specified

Tailored Resume

Cover Letter