Customer Success - Intern

Solarwinds

Manila, Philippines
On-site
Customer support
Onboarding assistance
Feedback collection
SolarWinds is seeking a Customer Success Intern in Manila, Philippines, who will assist the Customer Success team in enhancing customer experiences through support, onboarding, feedback collection, and data management. Ideal candidates should be pursuing a degree in relevant fields, possess strong communication and organizational skills, and be ready to thrive in a collaborative and fast-paced environment

Job Summary

  • Assist the Customer Success team in responding to customer inquiries, scheduling team meetings, and providing timely solutions to their issues.
  • Support the customer during their onboarding experience through education of resources, scheduling training sessions, and ensuring a smooth transition.
  • Gather and compile customer feedback to help identify trends and areas for improvement.

Matching Summary

Match Score: 85

SolarWinds is seeking a Customer Success Intern in Manila, Philippines, who will assist the Customer Success team in enhancing customer experiences through support, onboarding, feedback collection, and data management. Ideal candidates should be pursuing a degree in relevant fields, possess strong communication and organizational skills, and be ready to thrive in a collaborative and fast-paced environment.

Skills & Requirements

Must-have

  • customer support
  • onboarding assistance
  • feedback collection
  • data entry and analysis
  • collaboration with other teams

Nice-to-have

  • people-first company culture
  • fast-paced environment
  • proactive attitude
  • willingness to learn

Key Requirements

  • Currently pursuing a degree in Business, Communications, Marketing, or related field
  • Proficiency in Microsoft Office Suite
  • Hybrid work schedule

Work Rights

Not specified

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