Therapy Support Consultant

Air Liquide

Not specified
Outbound phone calls for patient support
Troubleshooting patient therapy issues
Processing orders and sales via erp system
Air Liquide is seeking a Therapy Support Consultant to provide ongoing telephonic support to patients undergoing CPAP and other sleep therapies. The role focuses on ensuring patient compliance, troubleshooting issues, and maintaining accurate patient records within the company's systems

Job Summary

  • The Therapy Support Consultant provides ongoing phone support to private and government-funded patients to ensure compliance and successful long-term sleep therapy.
  • This role involves troubleshooting patient issues, processing sales and orders, maintaining accurate patient records, and coordinating with healthcare technicians and clinics as needed.
  • Air Liquide is committed to diversity and inclusion, fostering an engaging environment that supports innovation and success in a global healthcare setting.

Matching Summary

Match Score: 75

Air Liquide is seeking a Therapy Support Consultant to provide ongoing telephonic support to patients undergoing CPAP and other sleep therapies. The role focuses on ensuring patient compliance, troubleshooting issues, and maintaining accurate patient records within the company's systems.

Skills & Requirements

Must-have

  • Outbound phone calls for patient support
  • Troubleshooting patient therapy issues
  • Processing orders and sales via ERP system
  • Maintaining patient data in information systems
  • Strong interpersonal and communication skills
  • Excellent organisation and prioritisation skills

Nice-to-have

  • Ability to work autonomously
  • Superior phone manners
  • Experience with Microsoft and Google Applications
  • Ability to generate activity reports
  • Compliance with privacy and code of conduct policies

Key Requirements

  • At least 1 year sales or customer service experience
  • Telesales or call centre experience
  • Ability to read and interpret operating instructions and procedure manuals
  • Ability to write routine reports and correspondence

Work Rights

Not specified

Tailored Resume

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