Service Desk Team Lead

Sime Darby Motors Group (Australia) Pty Ltd

Not specified
5+ years it support experience
2+ years leading service desk
Strong hands-on l2/l3 capability
Sime Darby Motors Group is seeking a Service Desk Team Lead to oversee a small team of IT support specialists, focusing on delivering high-quality Level 1 and 2 support. The role requires strong leadership skills, hands-on technical expertise, and a commitment to continuous improvement in service delivery

Job Summary

  • This role involves leading a small team of IT Support specialists to deliver high-quality Level 1 and 2 support while owning service performance.
  • The successful candidate will act as the primary escalation point for complex issues and drive continuous improvement across incident and problem management processes.
  • Candidates must possess strong hands-on technical capabilities alongside people leadership skills to coach and motivate a high-performing support team.

Matching Summary

Match Score: 85

Sime Darby Motors Group is seeking a Service Desk Team Lead to oversee a small team of IT support specialists, focusing on delivering high-quality Level 1 and 2 support. The role requires strong leadership skills, hands-on technical expertise, and a commitment to continuous improvement in service delivery.

Skills & Requirements

Must-have

  • 5+ years IT support experience
  • 2+ years leading service desk
  • Strong hands-on L2/L3 capability
  • Microsoft 365 and Windows 10/11 support
  • AD/Azure AD (Entra ID) and Intune knowledge

Nice-to-have

  • Experience with major incident management
  • Customer-focused technology environment
  • Ability to uplift service maturity
  • Collaborative stakeholder partnership skills

Key Requirements

  • 5+ years in IT support
  • 2+ years leading or senior service desk experience
  • ITIL v3/4 knowledge
  • Core infrastructure fundamentals

Work Rights

Not specified

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