Pact Representative I

Advocate Health

Base: $21.85 - $32.80 ph; bonus/equity: not specif...
Fully remote
High school graduate or equivalent
Customer service experience in healthcare
Ability to work monday through friday
The role involves seamlessly linking the patient experience between PACT and practice sites while handling inbound and outbound calls

Job Summary

  • The role involves seamlessly linking the patient experience between PACT and practice sites while handling inbound and outbound calls.
  • Employees are responsible for verifying insurance coverage, scheduling appointments, and identifying emergent calls for immediate transfer to a Registered Nurse.
  • Advocate Health offers a comprehensive suite of benefits including health insurance, retirement plans, and paid time off.

Matching Summary

The role involves seamlessly linking the patient experience between PACT and practice sites while handling inbound and outbound calls.

Salary

Base: $21.85 - $32.80 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including health, dental, vision, and retirement

Skills & Requirements

Must-have

  • High school graduate or equivalent
  • Customer service experience in healthcare
  • Ability to work Monday through Friday
  • Strong verbal communication skills
  • Basic computer and software proficiency

Nice-to-have

  • Knowledge of medical terminology
  • Experience with multiple-line telephone systems
  • Ability to handle fast-paced environments
  • Critical thinking for complex problems
  • Multitasking and prioritization skills

Key Requirements

  • High School Graduate education required
  • 0-1 year experience in call center or healthcare
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter