The IT Sales Support Technician is a customer centric role responsible for providing technical support to Heartland sales professionals and related enterprise applications, account provisioning, access requests, access issues, hardware, software, and operating systems
Job Summary
The IT Sales Support Technician is a customer centric role responsible for providing technical support to Heartland sales professionals and related enterprise applications, account provisioning, access requests, access issues, hardware, software, and operating systems.
The primary responsibilities include handling multiple communication avenues for support requests to quickly and effectively resolve reported incidents and requests.
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
Matching Summary
The IT Sales Support Technician is a customer centric role responsible for providing technical support to Heartland sales professionals and related enterprise applications, account provisioning, access requests, access issues, hardware, software, and operating systems.
Skills & Requirements
Must-have
Technical support for sales professionals
Handle multiple communication channels
Resolve incidents and requests efficiently
Provide one call resolution
Investigate and respond to support requests
Nice-to-have
Customer centric role
Energetic attitude promoting teamwork
Build and maintain relationships
Handle sensitive issues confidentially
Motivated self-starter
Key Requirements
High School Diploma required
2 years of practical IT support experience
Degree in Computer science or related field preferred