Investigation Specialist, Rabbit App Bug Triage - Voice Of Driver

Amazon

Ts, IN, United States
On-site
SQL
Ms excel
Log analysis
The RABT VOD team is a critical component of the Worldwide Amazon Flex ecosystem, focused on improving the experience of Delivery Partners (DPs) by identifying and resolving defects impacting the Rabbit App and delivery workflows

Job Summary

  • The RABT VOD team is a critical component of the Worldwide Amazon Flex ecosystem, focused on improving the experience of Delivery Partners (DPs) by identifying and resolving defects impacting the Rabbit App and delivery workflows.
  • This role requires a combination of technical investigation, data analysis, and operational excellence to identify emerging defects, validate issues through log analysis and app reproduction, and provide actionable insights to partner teams.
  • The team acts as a centralized investigation function that captures, analyzes, and triages driver-reported issues related to the Rabbit App and delivery workflows across multiple marketplaces.

Matching Summary

The RABT VOD team is a critical component of the Worldwide Amazon Flex ecosystem, focused on improving the experience of Delivery Partners (DPs) by identifying and resolving defects impacting the Rabbit App and delivery workflows.

Skills & Requirements

Must-have

  • SQL
  • MS Excel
  • Log Analysis
  • Root Cause Identification
  • App Bug Reproduction
  • Customer Obsession

Nice-to-have

  • Creative
  • Analytical
  • Dynamic
  • Relationship building skills
  • Work independently
  • Comfortable with ambiguity

Key Requirements

  • Intermediate to advanced expertise in MS Excel
  • Intermediate to advanced expertise in SQL

Work Rights

Not specified

Tailored Resume

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