Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Client relationship management
Product expertise and support
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Be the primary account manager, helping clients achieve strategic business goals with AI-powered solutions and delivering delightful software experiences.
Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Enterprise SaaS solutions
Client relationship management
Product expertise and support
Global cross-functional collaboration
Strategic account management
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
HR/recruiting software domain expertise
Key Requirements
8+ years customer success/account management
5+ years customer success/account management
8+ years enterprise SaaS implementation
5+ years enterprise SaaS implementation
Technical understanding of complex software ecosystems
Experience educating clients on products
Comfortable working with global teams across time zones