Gcc Customer Service Supervisor - Flex (houston, Texas)

The Home Depot

Houston, Texas, US
Onsite
Customer service soft skills
Performance monitoring
Team leadership and development
The GCC Customer Service Supervisor leads and develops a team of customer service associates responsible for supporting customers after the sale, ensuring exceptional post-order experiences

Job Summary

  • The GCC Customer Service Supervisor leads and develops a team of customer service associates responsible for supporting customers after the sale, ensuring exceptional post-order experiences.
  • This leader balances people-centric leadership with strong operational execution, driving performance, quality, and accountability while building a culture rooted in core values.
  • Success requires actively monitoring results, identifying opportunities, and holding associates accountable through timely coaching, clear expectations, and ongoing feedback.

Matching Summary

The GCC Customer Service Supervisor leads and develops a team of customer service associates responsible for supporting customers after the sale, ensuring exceptional post-order experiences.

Skills & Requirements

Must-have

  • Customer service soft skills
  • Performance monitoring
  • Team leadership and development
  • Operational execution
  • Subject matter expert

Nice-to-have

  • People-centric leadership
  • Genuine care
  • Long-term customer loyalty
  • Consultative sales-driven model

Key Requirements

  • 1+ years leadership experience preferred
  • High school diploma or GED
  • Legally permitted to work in the United States
  • Eighteen years of age or older

Work Rights

Not specified

Tailored Resume

Cover Letter