Customer Experience Advisor | S1 | Retail Banking |livingston Branch

Santander

Livingston, United Kingdom
Base: £25,000; bonus/equity: not specified; benefi...
Proven ability to deliver outstanding customer service
Effective communication with customers to understand needs
Face-to-face or telephony background experience
The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries

Job Summary

  • The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries.
  • Employees will be part of a close-knit team that values bold thinking, innovation, and the courage to challenge what's possible.
  • The position offers a starting salary of £25,000 plus an annual cash allowance, 8% pension contribution, and comprehensive wellbeing benefits.

Matching Summary

The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries.

Salary

Base: £25,000; Bonus/Equity: Not specified; Benefits: £500 annual cash allowance; 8% pension; 25 days holiday; healthcare discounts

Skills & Requirements

Must-have

  • Proven ability to deliver outstanding customer service
  • Effective communication with customers to understand needs
  • Face-to-face or telephony background experience

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Flexible can-do approach to work
  • Openness to broad range of activities outside standard expectations

Key Requirements

  • Right to work in the UK required
  • No specific degree mentioned but professional experience required

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter