Customer Support Spezialist / Kundenberater (m/w/d) - Hildesheim
MEDIFOX DAN Gruppe
Hildesheim, Germany
Hybrid (partially remote; in-office meetings on tuesdays)
Customer software support
Analyze customer issues
Technical support via remote access
MEDIFOX DAN Gruppe is seeking a Customer Support Specialist in Hildesheim, Germany, to support their innovative software solutions in the healthcare sector. The ideal candidate will provide personalized assistance to clients, ensuring effective use of their software while working in a collaborative team environment
Job Summary
You will be the first point of contact for customers with questions about our software solution MD Therapie, primarily by phone.
You will support our customers with technical challenges via remote maintenance (TeamViewer) and ensure smooth use of our products.
We live flexibility – with a digital application process and the possibility of remote work.
Matching Summary
Match Score: 85
MEDIFOX DAN Gruppe is seeking a Customer Support Specialist in Hildesheim, Germany, to support their innovative software solutions in the healthcare sector. The ideal candidate will provide personalized assistance to clients, ensuring effective use of their software while working in a collaborative team environment.
Skills & Requirements
Must-have
Customer software support
Analyze customer issues
Technical support via remote access
Team collaboration for complex cases
Nice-to-have
Passion for technology
Strong company culture
Individualized customer support
Key Requirements
Completed vocational training in commercial or IT field
Strong communication skills
Service-oriented mindset
Independent, structured, and solution-oriented work style