Manager Service Enhancement

Fidelity

Toronto, ON, Canada
Base: $121,000 to $146,000; bonus: discretionary p...
Hybrid
5-7 years financial services experience
1-3 years agile or scrum experience
Experience leading a team of product owners
The role is responsible for driving innovation throughout service delivery to provide an effortless experience to clients

Job Summary

  • The role is responsible for driving innovation throughout service delivery to provide an effortless experience to clients.
  • Candidates will oversee the Client Services projects portfolio and manage Product Owners within Agile/Scrum teams.
  • The company offers competitive compensation including a base salary range of $121,000 to $146,000 with no employee matching required for RRSP contributions.

Matching Summary

The role is responsible for driving innovation throughout service delivery to provide an effortless experience to clients.

Salary

Base: $121,000 to $146,000; Bonus: Discretionary Performance Bonus; Benefits: Company RRSP contribution after 6 months, 100% employer-paid health premiums, up to $6,000 mental health support

Skills & Requirements

Must-have

  • 5-7 years financial services experience
  • 1-3 years agile or scrum experience
  • Experience leading a team of product owners
  • Strong stakeholder management skills
  • Ability to drive change management

Nice-to-have

  • Product Owner Certification
  • Agile/Scrum courses or certifications
  • Mutual fund industry background
  • Data-driven narrative building
  • Commitment to continuous learning

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Current work authorization for Canada required
  • Product Owner Certification (asset)
  • Proven leadership experience in high-performing teams

Work Rights

Current work authorization for Canada required

Tailored Resume

Cover Letter