The Customer Account Specialist serves as the primary point of contact for customer inquiries, orders, and issue resolution
Job Summary
The Customer Account Specialist serves as the primary point of contact for customer inquiries, orders, and issue resolution.
Responsibilities include researching engineering records to determine correct parts identification and manufacturing costs while securing sales orders.
The role requires collaborating with internal teams to ensure accurate fulfillment and proactively identifying opportunities to enhance customer satisfaction.
Matching Summary
The Customer Account Specialist serves as the primary point of contact for customer inquiries, orders, and issue resolution.
Skills & Requirements
Must-have
Order entry and processing
Customer inquiry resolution
CRM and ERP system proficiency
Parts identification research
Sales order management
Nice-to-have
Mechanical aptitude for tools
Upselling and cross-selling skills
Strong relationship building
Proactive customer needs analysis
Adaptability in fast-paced environment
Key Requirements
High school diploma or equivalent
1-3 years experience in customer service or sales
Legal status to work in the United States required
Work Rights
Legal status to work in the United States is required