Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
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2 years saas enterprise software experience
Basic object oriented programming knowledge
Ability to read and analyze log files
** Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role requires experience in SaaS Enterprise software and a creative approach to customer service, with a focus on problem-solving and collaboration. **

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions while maintaining knowledge of new functionality.
  • The position requires participation in a regional shift pattern to achieve 365-day/24x7 coverage as part of the global support team.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role requires experience in SaaS Enterprise software and a creative approach to customer service, with a focus on problem-solving and collaboration. **

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules.

Skills & Requirements

Must-have

  • 2 years SaaS enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Ability to read and analyze log files
  • Basic SQL syntax for scripts and queries
  • Experience with API clients like Postman or SoapUI

Nice-to-have

  • Previous HCM or Talent solutions implementation
  • Experience with SOAP, WSDL, XML integrations
  • Background in health monitoring tools
  • Resilience under tight resolution timeframes
  • Creative approach to problem solving

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Demonstrable ability to support HCM or Talent solutions
  • Experience building internal or external facing documentation

Work Rights

Not specified

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