Conversational Ai Specialist - Business Banking

Comcov

Competitive salary; annual bonus; benefits
Hybrid
Agentic ai services
Conversational ai design
Llm-powered assistants
Comcov is seeking a Conversational AI Specialist for its Business Banking division to enhance customer interactions through innovative AI solutions. The role emphasizes designing human-centered conversational journeys across various platforms, leveraging emerging technologies to improve customer experience

Job Summary

  • Lead the next evolution of Agentic AI services for our customers, shaping the future of digital banking.
  • Design end-to-end conversational journeys across chat and voice, crafting on-brand content and prompts for LLM-based assistants.
  • Partner with engineers on intent modelling, prompt optimisation, testing, and quality assurance to improve customer experience.

Matching Summary

Match Score: 85

Comcov is seeking a Conversational AI Specialist for its Business Banking division to enhance customer interactions through innovative AI solutions. The role emphasizes designing human-centered conversational journeys across various platforms, leveraging emerging technologies to improve customer experience.

Salary

Competitive Salary; Annual Bonus; Benefits

Skills & Requirements

Must-have

  • Agentic AI services
  • Conversational AI design
  • LLM-powered assistants
  • Prompt design and tuning
  • Human-centred design

Nice-to-have

  • Behavioral science expertise
  • Linguistic excellence
  • Inclusive and accessible design
  • Experience with Microsoft Copilot Studio
  • Experience with Figma

Key Requirements

  • Experience in Gen and Agentic AI multi-agent workflows
  • Hands-on experience designing chat and voice conversational AI
  • Ability to translate research into conversational journeys
  • Experience with LLM-powered assistants and agentic AI patterns
  • Comfort using tools like Microsoft Copilot Studio and Figma

Work Rights

Not specified

Tailored Resume

Cover Letter