Technical Response Specialist

The Trustee For The Salvation Army Victoria Property Trust

Blackburn, VIC, Australia
Nfp salary pyckaging up to $15,900 tax free; meals...
Not specified (likely hybrid based on the nature of the role).
Microsoft 365 suite expertise
Level 2/3 technical support
Intune endpoint manager experience
The Salvation Army is seeking a Technical Response Specialist, a permanent full-time role based in either Blackburn, VIC, or Redfern, NSW. The position requires advanced technical support skills, primarily in the Microsoft 365 platform, with responsibilities ranging from troubleshooting and documentation to stakeholder engagement and process improvement

Job Summary

  • The Technical Response Specialist provides advanced technical support for the Microsoft 365 platform within a large charitable organization.
  • This role requires managing endpoint environments, resolving complex incidents, and driving service improvements through automation and best practices.
  • Employees benefit from NFP salary packaging, generous parental leave, and a purpose-driven career impacting lives positively.

Matching Summary

Match Score: 85

The Salvation Army is seeking a Technical Response Specialist, a permanent full-time role based in either Blackburn, VIC, or Redfern, NSW. The position requires advanced technical support skills, primarily in the Microsoft 365 platform, with responsibilities ranging from troubleshooting and documentation to stakeholder engagement and process improvement.

Salary

NFP salary packaging up to $15,900 tax free; Meals and entertainment benefit $2,650; Generous Paid Parental leave and Purchased Leave Scheme

Skills & Requirements

Must-have

  • Microsoft 365 suite expertise
  • Level 2/3 technical support
  • Intune Endpoint Manager experience
  • Windows Server environment knowledge
  • Teams Calling and telephony admin

Nice-to-have

  • Strong stakeholder engagement skills
  • Process improvement mindset
  • Vendor management capabilities
  • User training and enablement
  • Collaborative team culture

Key Requirements

  • Bachelor's degree in IT or Computer Science
  • 5+ years of similar enterprise experience
  • ITIL V3/V4 Foundation certification
  • Mandatory National Criminal History Check
  • MCSE: Productivity (desirable)

Work Rights

Not specified

Tailored Resume

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