Fraud Servicing Atm Debit 1st And 2nd Shift

Bank of America (GHR)

Not specified; not specified; not specified
Onsite
Inbound call, chat, and email handling
Multi-tasking across multiple systems
Accurate data entry and record keeping
Bank of America seeks candidates for a Fraud Servicing role that involves resolving multi-product fraud-related client requests via calls, chats, or emails in an inbound contact center. The position emphasizes delivering excellent client service while adhering to compliance and operational standards

Job Summary

  • This role is responsible for resolving multi-product fraud related client requests through calls, chats, or emails.
  • The position requires accuracy, logic, and the ability to toggle between systems while delivering a great client experience.
  • Candidates must demonstrate integrity, commitment, and the ability to advise clients on solutions impacting their financial lives.

Matching Summary

Match Score: 85

Bank of America seeks candidates for a Fraud Servicing role that involves resolving multi-product fraud-related client requests via calls, chats, or emails in an inbound contact center. The position emphasizes delivering excellent client service while adhering to compliance and operational standards.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Inbound call, chat, and email handling
  • Multi-tasking across multiple systems
  • Accurate data entry and record keeping
  • Compliance with banking regulations
  • Availability for weekends and holidays

Nice-to-have

  • Experience in banking or financial industry
  • Ability to handle difficult client situations
  • Proven reliability and excellent attendance
  • Strong conflict management skills
  • Adaptability to new technology platforms

Key Requirements

  • Minimum of 1+ years customer/client service experience
  • High School Diploma / GED or equivalent
  • Intermediate level proficiency with computers
  • Reliable attendance adhering to agreed work schedule
  • Willingness to work onsite as per policy

Work Rights

Not specified

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