Lead Customer Service Representative

AmeriVet

$19.00-$27.00ph based on experience; not specified...
Supervise and mentor csr team members
Provide exceptional compassionate customer service
Oversee appointment scheduling and clinic flow
At AmeriVet, we believe that thriving teams build thriving communities and your work helps deliver essential high-quality care for pets and families

Job Summary

  • At AmeriVet, we believe that thriving teams build thriving communities and your work helps deliver essential high-quality care for pets and families.
  • The Lead Customer Service Representative will supervise, mentor, and support CSR team members, train new hires, and lead by example in professionalism, compassion, and communication.
  • AmeriVet is committed to your growth, development, well-being, and success, offering tailored development programs, mentorship, career pathing, competitive pay, and comprehensive benefits.

Matching Summary

At AmeriVet, we believe that thriving teams build thriving communities and your work helps deliver essential high-quality care for pets and families.

Salary

$19.00-$27.00/hr based on experience; Not specified; Not specified

Skills & Requirements

Must-have

  • Supervise and mentor CSR team members
  • Provide exceptional compassionate customer service
  • Oversee appointment scheduling and clinic flow
  • Handle escalated client concerns
  • Serve as communication link between staff

Nice-to-have

  • Positive and respectful team environment
  • Culture of collaboration and accountability
  • Thrive in fast-paced team-oriented environment
  • Compassionate, reliable, and detail-oriented

Key Requirements

  • 2+ years customer service experience
  • Leadership or supervisory experience preferred
  • Experience with veterinary software systems preferred
  • Strong organizational skills
  • Ability to handle multiple tasks efficiently

Work Rights

Not specified

Tailored Resume

Cover Letter