Executive Escalations Manager

rippling

Remote, , US
Base: competitive salary aligned by location; bonu...
Remote
Executive communication skills
Cross-functional project management
Customer-facing operations experience
Rippling provides a unified platform to manage HR, IT, and Finance systems across the employee lifecycle

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance systems across the employee lifecycle.
  • This role involves owning end-to-end management of executive escalations and acting as a liaison for the Executive team.
  • Rippling offers a competitive salary, benefits, equity, and is committed to diversity, inclusion, and reasonable accommodations.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance systems across the employee lifecycle.

Salary

Base: Competitive salary aligned by location; Bonus/Equity: Included; Benefits: Included

Skills & Requirements

Must-have

  • Executive communication skills
  • Cross-functional project management
  • Customer-facing operations experience
  • Root cause analysis and process improvement
  • Strong written and verbal communication
  • Ability to influence without authority

Nice-to-have

  • Experience in fast-growth startup
  • Bias for action
  • Collaborative high-performance team player
  • Ability to handle high-stress situations
  • Quick learner in fast-paced environment

Key Requirements

  • 3-5 years customer-facing experience
  • 1-2 years startup experience preferred
  • Executive-level communication skills
  • Client-facing conflict de-escalation skills
  • English proficiency with attention to detail

Work Rights

Open to remote candidates within PST time zone

Tailored Resume

Cover Letter