As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, account maintenance, process credit product applications, and complete Financial Health Checks.
The role involves educating customers on in-branch technology and digital banking options, problem-solving, and championing risk-adverse culture.
Matching Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
Articulate financial terms clearly
Problem solve and provide solutions
Champion processes and procedures
Work in a busy retail environment
Nice-to-have
Act with integrity
Place customer at the centre
Genuine interest in career growth
Key Requirements
Experience in financial services, retail or hospitality
Excellent communication skills
Ability to ask questions and find solutions
Ability to work in a commercially driven environment