Customer Service Representative

BMO

Orillia, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Works collaboratively within the branch and through various channels to deliver the desired customer experience and achieve business objectives.
  • BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial advice
  • Collaborate with BMO partners
  • Handle banking transactions
  • Follow risk and compliance policies

Nice-to-have

  • Personalized customer experience
  • Creative problem-solving
  • Proactive customer engagement
  • Continuous improvement mindset
  • Adaptable to changing schedules

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal offers
  • Confident in using digital tools
  • Basic knowledge of specialized solutions
  • Verbal & written communication skills - Basic
  • Organization skills - Basic
  • Collaboration & team skills - Basic

Work Rights

Not specified

Tailored Resume

Cover Letter