Préposé(e), Service À La Clientèle / Guest Service Representative

JLL UK

Montreal, Canada
Exceptional customer service delivery
Accurate transaction processing
Bilingual french/english communication
As a Guest Services Representative, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers alike

Job Summary

  • As a Guest Services Representative, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers alike.
  • You will serve as a knowledgeable resource for all centre services, amenities, and promotional activities, ensuring every interaction reflects JLL's commitment to outstanding service delivery.
  • This position offers the opportunity to directly impact customer satisfaction and contribute to the vibrant atmosphere of a dynamic retail environment.

Matching Summary

As a Guest Services Representative, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers alike.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Accurate transaction processing
  • Bilingual French/English communication
  • Fast-paced environment multitasking
  • Conflict resolution skills

Nice-to-have

  • Proactive and solution-focused
  • Retail or hospitality experience
  • Multilingual communication abilities
  • Familiarity with mall operations
  • Friendly and approachable demeanor

Key Requirements

  • High school diploma or equivalent
  • Previous cash handling and POS experience
  • Flexible availability for varied shifts
  • Work authorization for Canada

Work Rights

Not specified

Tailored Resume

Cover Letter