Specialized Customer Success Manager, Clm (evisort)

Workday

Denver, Colorado, USA
Base: $95,000 - $142,600 usd (denver); + locations...
Fully remote
3+ years customer success experience
3+ years clm domain expertise
Strategic customer engagement leadership
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of Workday's AI-powered CLM solution

Job Summary

  • This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of Workday's AI-powered CLM solution.
  • The team is united in a mission to help customers realize meaningful value from emerging products using a consistent Customer Success framework with clear personas and maturity milestones.
  • Candidates will work within a culture rooted in integrity, empathy, and shared enthusiasm, supported by a company invested in long-term growth and risk-taking.

Matching Summary

This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of Workday's AI-powered CLM solution.

Salary

Base: $95,000 - $142,600 USD (Denver); Additional locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus plus annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years Customer Success experience
  • 3+ years CLM domain expertise
  • Strategic customer engagement leadership
  • Data-driven adoption metrics analysis
  • Executive stakeholder management

Nice-to-have

  • Experience in evolving incubating environments
  • Ability to travel up to 10%
  • Strong verbal and written communication skills
  • Collaboration across Sales and Product teams

Key Requirements

  • 3+ years in complex SaaS customer-facing roles
  • 3+ years managing customer relationships for adoption
  • 3+ years of Contract Lifecycle Management experience

Work Rights

Not specified

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