=tds Operations Analyst Ii

The Dominion

Calgary, Alberta, Canada
Base: $59,500 - $84,000 cad; bonus/equity: not spe...
Execute complex transactions accurately
Investigate process exceptions
Coordinate with partners on initiatives
Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Job Summary

  • Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
  • Identify opportunities to improve service delivery and provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues.
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest.

Matching Summary

Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

Salary

Base: $59,500 - $84,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Execute complex transactions accurately
  • Investigate process exceptions
  • Coordinate with partners on initiatives
  • Analyze key process drivers
  • Maintain working relationships with customers
  • Support timely and accurate completion of business processes
  • Contribute to operational excellence

Nice-to-have

  • Develop understanding of industry trends
  • Act as a brand ambassador
  • Foster a positive work environment
  • Share ideas and transfer knowledge

Key Requirements

  • 3+ year relevant experience
  • Undergraduate degree/college diploma
  • Sound knowledge of operating environment and transaction lifecycle

Work Rights

Not specified

Tailored Resume

Cover Letter