User Support Technician

NC Department of Adult Correction

Bertie, North Carolina, US
Technical support for hardware and software
Knowledge of system security protocols
Troubleshooting and problem resolution
The NC Department of Adult Correction is responsible for safeguarding lives and property through prevention, protection, and supervision of adults sentenced under North Carolina laws

Job Summary

  • The NC Department of Adult Correction is responsible for safeguarding lives and property through prevention, protection, and supervision of adults sentenced under North Carolina laws.
  • This position provides technical support and training to users of IT systems at Bertie Correctional Institution, housing medium and close custody male offenders.
  • The role requires broad technical knowledge and strong communication skills to support a wide variety of technologies and resolve user issues effectively.

Matching Summary

The NC Department of Adult Correction is responsible for safeguarding lives and property through prevention, protection, and supervision of adults sentenced under North Carolina laws.

Skills & Requirements

Must-have

  • Technical support for hardware and software
  • Knowledge of system security protocols
  • Troubleshooting and problem resolution
  • Communication skills for user support
  • Technical solution development

Nice-to-have

  • Ability to work independently
  • Planning and organizing technical procedures
  • Consultancy skills for business needs

Key Requirements

  • Basic knowledge of technology principles
  • Experience with software and hardware installation
  • Understanding of system security protocols

Work Rights

Not specified

Tailored Resume

Cover Letter