Sr. Sales Support Specialist

Coast One Mortgage LLC

Fort Washington, PA, United States
Mavent issue resolution
Tcpa policy adherence
Underwriting submissions support
The Sr Sales Support Specialist provides guidance and support to sales with processing applications in compliance with Policies and Procedures and general workflow issues

Job Summary

  • The Sr Sales Support Specialist provides guidance and support to sales with processing applications in compliance with Policies and Procedures and general workflow issues.
  • This position also has responsibility to assist sales in process perform reviews for adherence with the Telephone Consumer Protection Act (TCPA) policies.
  • Newrez offers a comprehensive benefits package including medical, dental, vision insurance, a 401(k) with employer match, and various employee assistance programs.

Matching Summary

The Sr Sales Support Specialist provides guidance and support to sales with processing applications in compliance with Policies and Procedures and general workflow issues.

Skills & Requirements

Must-have

  • Mavent issue resolution
  • TCPA policy adherence
  • Underwriting submissions support
  • Process and policy gap identification
  • New hire development support
  • System and process testing

Nice-to-have

  • Superior service delivery
  • Innovative solutions
  • Teamwork and cooperation
  • Energetic and inquisitive
  • Cross-functional matrix environment

Key Requirements

  • NMLS license required
  • Minimum 5 years mortgage industry experience
  • High School Diploma or equivalent
  • Basic computer and Microsoft Office skills

Work Rights

Not specified

Tailored Resume

Cover Letter