Professional, Application Support

77

Makati, Philippines
Fully remote
3-4 years product support experience
Enterprise business application sme
Cloud infrastructure application management
JLL is seeking a Professional, Application Support in Makati, Philippines, to provide enterprise application management and user enablement as part of their specialized Product Specialist team. The role requires a strong background in product support and user training, with an emphasis on cloud infrastructure and enterprise business applications

Job Summary

  • This role serves as a Subject Matter Expert for critical enterprise applications supporting the Valuations business across the United States.
  • The position involves configuring workflows, managing user permissions, and providing comprehensive functional support for products hosted on cloud infrastructure.
  • Candidates will collaborate with cross-functional teams to ensure seamless user experiences while supporting operations across multiple US time zones.

Matching Summary

Match Score: 85

JLL is seeking a Professional, Application Support in Makati, Philippines, to provide enterprise application management and user enablement as part of their specialized Product Specialist team. The role requires a strong background in product support and user training, with an emphasis on cloud infrastructure and enterprise business applications.

Skills & Requirements

Must-have

  • 3-4 years product support experience
  • Enterprise business application SME
  • Cloud infrastructure application management
  • ServiceNow or Salesforce ticketing systems
  • User training and documentation creation

Nice-to-have

  • SQL and database management knowledge
  • ITIL framework familiarity
  • AWS or Azure cloud certifications
  • Phased rollout change management
  • Cross-functional collaboration skills

Key Requirements

  • Bachelor's degree in IT, CS, or Business Administration
  • 3-4 years of experience in product or functional support
  • Proven experience as an SME for enterprise applications

Work Rights

Not specified

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