Contact Center Engineer

RELX (Singapore) Pte Ltd

Not specified (considered hybrid or flexible based on industry standards).
Nice cxone studio scripting experience
Ivr solution design and optimization
Rest api and external system integration
RELX (Singapore) Pte Ltd is looking for a skilled NICE CXone Engineer with expertise in studio scripting to design and maintain contact center call flows. The ideal candidate will have a strong background in IVR solutions, external system integrations, and a customer-focused mindset

Job Summary

  • This role is responsible for designing, building, and maintaining NICE CXone Studio scripts to create efficient inbound and outbound contact flows.
  • The engineer will integrate CXone with external systems like CRMs using REST APIs and ensure high availability across voice and digital channels.
  • Candidates must have a Bachelor's degree in IT and at least 2 to 3 years of hands-on experience specifically with NICE CXone studio.

Matching Summary

Match Score: 85

RELX (Singapore) Pte Ltd is looking for a skilled NICE CXone Engineer with expertise in studio scripting to design and maintain contact center call flows. The ideal candidate will have a strong background in IVR solutions, external system integrations, and a customer-focused mindset.

Skills & Requirements

Must-have

  • NICE CXone Studio scripting experience
  • IVR solution design and optimization
  • REST API and external system integration
  • Skills-based routing implementation
  • Production troubleshooting and debugging

Nice-to-have

  • Experience with Salesforce or Zendesk
  • Knowledge of JavaScript scripting languages
  • Familiarity with WFM and Analytics modules
  • Omnichannel support environment experience
  • Proactive ownership of technical issues

Key Requirements

  • Bachelor's Degree in IT-related course
  • 2 to 3 years of NICE CXone studio experience
  • Strong knowledge of ACD and IVR operations

Work Rights

Not specified

Tailored Resume

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