Aws Cloud Engineer - Contact Center

The Hartford

Columbus, OH, United States
Base: $122,800 - $184,200 annualized; bonus/equity...
Hybrid
Aws cloud infrastructure experience
Contact center technology expertise
Voice bot and conversational ai
This role involves designing and implementing standardized cloud environments to optimize high availability and scalability for the Customer Experience Platform

Job Summary

  • This role involves designing and implementing standardized cloud environments to optimize high availability and scalability for the Customer Experience Platform.
  • The successful candidate will act as a subject matter expert for conversational AI and voice automation within customer engagement workflows.
  • The position offers a hybrid work schedule requiring presence in Columbus, OH; Chicago, IL; Hartford, CT; or Charlotte, NC three days a week.

Matching Summary

This role involves designing and implementing standardized cloud environments to optimize high availability and scalability for the Customer Experience Platform.

Salary

Base: $122,800 - $184,200 annualized; Bonus/Equity: Short-term or annual bonuses and long-term incentives available; Benefits: On-the-spot recognition and other rewards included

Skills & Requirements

Must-have

  • AWS Cloud infrastructure experience
  • Contact Center technology expertise
  • Voice Bot and conversational AI
  • Infrastructure as Code (IaC)
  • DevSecOps and Agile methodologies
  • Production workload management

Nice-to-have

  • Serverless and container technologies
  • Cloud compliance and cost optimization
  • Cross-account code promotion best practices
  • NLP engine integration knowledge
  • Mentorship and thought leadership skills

Key Requirements

  • Minimum 4+ years software development or data engineering experience
  • 2+ years operating production workloads in cloud infrastructure
  • AWS certification required
  • Authorized to work in the US without sponsorship
  • Experience with SDLC and iterative deployment practices

Work Rights

Must be authorized to work in the US without company sponsorship

Tailored Resume

Cover Letter