Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
This role ensures maximum value is derived from Workday Adaptive Planning solutions by quantifying value, driving adoption, and sharing best practices

Job Summary

  • This role ensures maximum value is derived from Workday Adaptive Planning solutions by quantifying value, driving adoption, and sharing best practices.
  • The successful candidate will manage a portfolio of 50-60 enterprise accounts totaling over $5M in ARR while executing end-to-end renewals.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonus and stock grants.

Matching Summary

This role ensures maximum value is derived from Workday Adaptive Planning solutions by quantifying value, driving adoption, and sharing best practices.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practices
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management

Nice-to-have

  • Experience in EPM or financial ERP space
  • Pricing strategy and critical thinking
  • Trusted advisor executive presence
  • Strategic liaison between product and customers
  • Sun-drenched optimism and curiosity

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years proven account management experience
  • 2+ years CRM usage (Salesforce/Gainsight)

Work Rights

Not specified

Tailored Resume

Cover Letter