Systems Admin - Help Desk Specialist

CACI

$75,200-$158,100; not specified; not specified py
**
Tier 1, 2, 3 technical support
Respond to tickets within 1 hour
Troubleshoot hardware, software, network
** CACI is seeking a highly motivated Help Desk Specialist to support its Operational Medicine Information Systems program. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to troubleshoot IT issues effectively. **

Job Summary

  • Serve as the primary point of contact for the OMIS-A Help Desk, providing Tier 1 and Tier 2 and Tier 3 technical support to end users.
  • Assist with testing all software updates and new features to identify bugs, usability issues, and areas for improvement.
  • Provide exceptional customer service by maintaining a professional and courteous demeanor in all interactions.

Matching Summary

Match Score: 75

** CACI is seeking a highly motivated Help Desk Specialist to support its Operational Medicine Information Systems program. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to troubleshoot IT issues effectively. **

Salary

$75,200-$158,100; Not specified; Not specified

Skills & Requirements

Must-have

  • Tier 1, 2, 3 technical support
  • Respond to tickets within 1 hour
  • Troubleshoot hardware, software, network
  • Active Secret clearance

Nice-to-have

  • Exceptional customer service skills
  • Proactive problem-solving approach
  • Passion for problem-solving
  • Mission-driven team

Key Requirements

  • Bachelor's degree or equivalent experience
  • CompTIA Security+ certification
  • Microsoft WIN11/AZURE certification
  • 5-7 years IT help desk experience
  • Active Secret clearance

Work Rights

Must have Active Secret clearance

Tailored Resume

Cover Letter