Flight Support Lead

Engine

Remote
$50,600 - $70,000 usd; not specified; competitive ...
**
Expert-level flight support
Amadeus gds proficiency
Airline policy understanding
** Engine is seeking a Flight Support Lead to enhance its customer service experience in flight operations. The ideal candidate will possess expertise in GDS systems, airline policies, and strong problem-solving skills, with a commitment to maintaining operational excellence. **

Job Summary

  • Provide expert-level support and handle escalations from Member Support related to flight operations, ticketing complexities, and booking issues.
  • Collaborate with internal teams and external airline partners to develop and deliver training and continuous learning initiatives for BPO staff.
  • Our compensation packages are based on several factors, including your experience, expertise, and location.

Matching Summary

Match Score: 75

** Engine is seeking a Flight Support Lead to enhance its customer service experience in flight operations. The ideal candidate will possess expertise in GDS systems, airline policies, and strong problem-solving skills, with a commitment to maintaining operational excellence. **

Salary

$50,600 - $70,000 USD; Not specified; Competitive base pay, opportunities for bonuses, commissions, and equity

Skills & Requirements

Must-have

  • Expert-level flight support
  • Amadeus GDS proficiency
  • Airline policy understanding
  • Handle complex escalations
  • Collaborate across teams
  • Analyze escalation trends

Nice-to-have

  • Fast-paced dynamic environment
  • Continuous learning initiatives
  • Build knowledge base documentation

Key Requirements

  • Proven flight operations support experience
  • Advanced Amadeus GDS proficiency
  • Strong airline ticketing rules knowledge
  • Flexible schedule with overnight shifts and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter