Supervisor, Verbal Complaints- Compliance Servicing

Carolina One Mortgage LLC

Fully remote
6+ years related experience
Prior supervisory experience required
Superior verbal communication skills
The Supervisor is responsible for leading the Homeowner Advocacy Team in investigating and resolving consumer complaints to prevent risk exposure

Job Summary

  • The Supervisor is responsible for leading the Homeowner Advocacy Team in investigating and resolving consumer complaints to prevent risk exposure.
  • Employees are empowered to make an impact through superior service, simple processes, and clear communication within a heart-driven culture.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, paid parental leave, and volunteer time off.

Matching Summary

The Supervisor is responsible for leading the Homeowner Advocacy Team in investigating and resolving consumer complaints to prevent risk exposure.

Skills & Requirements

Must-have

  • 6+ years related experience
  • Prior supervisory experience required
  • Superior verbal communication skills
  • Intermediate MS Office knowledge
  • Familiarity with SQL and Tableau

Nice-to-have

  • Knowledge of mortgage servicing compliance
  • Experience with loss mitigation
  • Ability to adapt quickly to changes
  • Strong organizational and multi-tasking skills
  • Commitment to customer service excellence

Key Requirements

  • High School Diploma required; Bachelor's preferred
  • Must possess prior supervisory experience
  • Required on-site work location
  • Smartphone with security apps required

Work Rights

Not specified

Tailored Resume

Cover Letter