Customer Service Officer (call Centre), 3 Months Contract
Sedgwick
Kuala Lumpur, Malaysia
On-site
Handle inbound and outbound calls
Assist customers with inquiries
Provide motor insurance claim support
Sedgwick is seeking Customer Service Officers for a three-month contract position in Kuala Lumpur, focused on delivering quality assistance in a call center environment. The role demands strong communication skills and a commitment to customer care, particularly in handling emergency assistance and insurance claims
Job Summary
Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
Assist customers from Singapore & Hong Kong with Mobile Claims and provide motor insurance claim support.
Join a dynamic Call Centre team in Kuala Lumpur and contribute to a culture of caring with opportunities for professional growth.
Matching Summary
Match Score: 85
Sedgwick is seeking Customer Service Officers for a three-month contract position in Kuala Lumpur, focused on delivering quality assistance in a call center environment. The role demands strong communication skills and a commitment to customer care, particularly in handling emergency assistance and insurance claims.
Skills & Requirements
Must-have
Handle inbound and outbound calls
Assist customers with inquiries
Provide motor insurance claim support
Complete call logs and update operating system
Work on a rotational shift schedule
Nice-to-have
Passionate about helping others
Driven to make a difference
Enjoys challenges
Supportive and inclusive work environment
Key Requirements
Proficiency in computer skills including Microsoft Office