Contact Center Product Owner Assistant – Claims

AAA (Automobile Club)

Base: $120,500.00 - $160,800.00; bonus/equity: inc...
Bachelor's degree in business or information systems
Experience supporting product ownership or business analysis
Knowledge of claims operations and contact center solutions
This role supports the evolution and day-to-day operation of the CCaaS platform within the Claims Business Unit

Job Summary

  • This role supports the evolution and day-to-day operation of the CCaaS platform within the Claims Business Unit.
  • The position involves managing and prioritizing the product backlog to enable high-quality customer experience for claims agents and supervisors.
  • Employees are eligible for a comprehensive benefits package including health coverage, 401(K) with match, pension, and tuition assistance.

Matching Summary

This role supports the evolution and day-to-day operation of the CCaaS platform within the Claims Business Unit.

Salary

Base: $120,500.00 - $160,800.00; Bonus/Equity: Incentive program based on performance; Benefits: Health, dental, vision, 401(K), pension, tuition assistance

Skills & Requirements

Must-have

  • Bachelor's degree in Business or Information Systems
  • Experience supporting product ownership or business analysis
  • Knowledge of Claims operations and contact center solutions
  • Understanding of call flows, routing, and agent tools
  • Strong communication and prioritization skills

Nice-to-have

  • Agile development environment experience
  • Vendor partner collaboration skills
  • Enterprise standards adherence knowledge
  • Cross-domain dependency management
  • Service-driven professional mindset

Key Requirements

  • Bachelor's degree in Business, Information Systems, Technology, or equivalent work experience
  • Experience in technology or contact center product ownership or business analysis
  • Knowledge of Claims operations and contact center concepts

Work Rights

Not specified

Tailored Resume

Cover Letter