Handles customer enquiries and complaints regarding all activities in operation process and maintains smooth daily operation of service hotline, counter, livechat and handles complex complaints
Job Summary
Handles customer enquiries and complaints regarding all activities in operation process and maintains smooth daily operation of service hotline, counter, livechat and handles complex complaints.
Supports the team to deliver service and maintain smooth daily operation to meet service benchmark, monitors call/ Livechat/ Kisok/ Visit traffic and arranges adequate workforce to meet service targets.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
Matching Summary
Handles customer enquiries and complaints regarding all activities in operation process and maintains smooth daily operation of service hotline, counter, livechat and handles complex complaints.
Skills & Requirements
Must-have
Customer enquiry and complaint handling
Service hotline, counter, livechat operation
Real time monitoring on floor quality
Identify operation issues and offer solutions
Nice-to-have
Ambitious people shaping the future
Unmatched career and personal growth
Inspiring and supportive leaders
Key Requirements
Tertiary education graduate or Secondary education graduate plus 7-8 years experience
Minimum 7 years work experience in Call Centre operation
4 years in supervisory level
Hands-on experience in customer service
Basic pension knowledge an advantage
Insurance Authority (IA) or MPFA license preferred