Sr Customer Service Administrator (m/w/d)

Thermo Fisher Scientific UK

Base: € 35.126,00 gross py; bonus/equity: not spec...
Office-based (mon-fri)
Manage customer relationships
Process orders and contracts
Handle tenders and quotations
Thermo Fisher Scientific is seeking a Sr Customer Service Administrator to enhance customer relationships and manage administrative processes within a collaborative team environment. The role involves processing orders, handling tenders and quotations, and ensuring exceptional service delivery, contributing to the organization's mission of promoting global health and safety

Job Summary

  • Join our collaborative team as a Sr Customer Service Administrator (m/w/d) at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer.
  • In this position, you'll manage customer relationships, process orders and contracts, handle tenders and quotations, and ensure exceptional service delivery.
  • You'll serve as a key liaison between customers, sales teams, and internal departments, managing complex administrative processes while maintaining the highest standards of accuracy and customer satisfaction.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Sr Customer Service Administrator to enhance customer relationships and manage administrative processes within a collaborative team environment. The role involves processing orders, handling tenders and quotations, and ensuring exceptional service delivery, contributing to the organization's mission of promoting global health and safety.

Salary

Base: € 35.126,00 gross per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage customer relationships
  • Process orders and contracts
  • Handle tenders and quotations
  • Coordinate shipments
  • Maintain documentation
  • Microsoft Office suite proficiency

Nice-to-have

  • Continuous improvement initiatives
  • Problem-solving skills
  • Process improvement mindset
  • Adapt to changing business needs

Key Requirements

  • 2 years of customer service or administrative experience
  • Experience with ERP systems (SAP, QAD)
  • Experience with CRM platforms (Salesforce)
  • Experience with tender/bid documentation
  • Experience with contract administration

Work Rights

Not specified

Tailored Resume

Cover Letter