Customer Success Team Lead

Jobgether

Netherlands, Netherlands
On-site
Player-coach role
Strategic dach portfolio
Scalable frameworks for onboarding
In this high-impact leadership role, you will shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like

Job Summary

  • In this high-impact leadership role, you will shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.
  • Your work will directly influence gross revenue retention, customer satisfaction, and long-term product value realization.
  • Operating in a fully remote, international environment, you will collaborate closely with cross-functional teams including RevOps, Product, and Account Management.

Matching Summary

In this high-impact leadership role, you will shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.

Skills & Requirements

Must-have

  • player-coach role
  • strategic DACH portfolio
  • scalable frameworks for onboarding
  • adoption and retention
  • predict and prevent churn
  • seamless customer lifecycle transitions

Nice-to-have

  • strategic builder
  • thrives in ambiguity
  • creating structure where scale is accelerating

Key Requirements

  • Requires leadership experience
  • Requires experience in customer success
  • Requires experience in a remote environment

Work Rights

Not specified

Tailored Resume

Cover Letter