Incentive based position with potential to earn mo...
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Federal government experience required
Service management experience required
Cross-functional team escalation
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Verizon Communications is seeking a Federal Service Manager to advocate for various defense-related agencies, focusing on customer satisfaction and issue resolution. The ideal candidate will have substantial experience in federal service management and a strong ability to lead cross-functional teams.
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Job Summary
The Federal Service Manager acts as the primary customer advocate for multiple Defense agencies including OSD and DHA.
This role requires coordinating cross-functional teams to resolve service issues and maintain high customer satisfaction levels.
Employees benefit from a comprehensive rewards package including health insurance, 401(k) matching, and up to 15 days of vacation.
Matching Summary
Match Score: 75
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Verizon Communications is seeking a Federal Service Manager to advocate for various defense-related agencies, focusing on customer satisfaction and issue resolution. The ideal candidate will have substantial experience in federal service management and a strong ability to lead cross-functional teams.
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Salary
Incentive based position with potential to earn more; Salary varies by location and skills; Premium pay options available
Skills & Requirements
Must-have
Federal government experience required
Service management experience required
Cross-functional team escalation
Secret security clearance eligibility
Nice-to-have
WITS3 Contract experience preferred
ITIL v3 certification valued
Six sigma yellow belt certification
Verizon product offerings knowledge
Key Requirements
Bachelor's degree or 4+ years work experience
3+ years Federal government experience
3+ years service management experience
Eligibility for Secret security clearance
Work Rights
Must have eligibility for Secret security clearance