Client Services Director

SEDGWICK

Base: $105,000 to $140,000 usd annual salary; bonu...
Not specified
Client account management strategies
Client retention and satisfaction
Revenue growth and new business
Sedgwick is seeking a Client Services Director to lead client account management strategies, focusing on retention, customer satisfaction, and revenue growth. The ideal candidate will have extensive experience in client services and supervisory roles, with strong skills in negotiation, communication, and team leadership

Job Summary

  • The Client Services Director is responsible for determining account management strategies, client retention, customer satisfaction, revenue growth, client surveys, and new business.
  • This role involves providing program management for complex jumbo clients, overseeing dedicated staff, and influencing internal departments to reduce barriers.
  • Sedgwick offers a comprehensive benefits package including medical, dental, vision, 401k with matching, PTO, and more, and has been recognized as America's Greatest Workplaces.

Matching Summary

Match Score: 85

Sedgwick is seeking a Client Services Director to lead client account management strategies, focusing on retention, customer satisfaction, and revenue growth. The ideal candidate will have extensive experience in client services and supervisory roles, with strong skills in negotiation, communication, and team leadership.

Salary

Base: $105,000 to $140,000 USD annual salary; Bonus/Equity: Bonus eligible role; Benefits: Comprehensive benefits package offered

Skills & Requirements

Must-have

  • Client account management strategies
  • Client retention and satisfaction
  • Revenue growth and new business
  • Program management for jumbo clients
  • Supervising local Client Services staff
  • Workers compensation, liability, disability claims management

Nice-to-have

  • Caring company culture
  • Work-life balance
  • Participates in local insurance community
  • Supports organization's quality program

Key Requirements

  • Bachelor's degree preferred
  • CPCU, AIC and/or ARM designation preferred
  • Ten (10) years related experience
  • Two (2) years account manager experience
  • Five (5) years adjuster experience including two (2) years supervisory
  • Credit security clearance required

Work Rights

Not specified

Tailored Resume

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