Cambium Learning Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized instruction
Job Summary
Cambium Learning Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized instruction.
The Senior Agent will serve as the first point of contact for customers, responding to inquiries via phone, voicemail, and electronic communications while managing open cases.
This role offers opportunities to mentor agents during peak training seasons and contribute to process improvements and documentation maintenance.
Matching Summary
Cambium Learning Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized instruction.
Skills & Requirements
Must-have
High school diploma or equivalent
Strong verbal and written communication skills
Consistent record of attendance
Nice-to-have
Passion for customer service and team development
Experience supporting assessments or helpdesk environment
Willingness to learn new tools and processes
Key Requirements
One or more years of customer support experience preferred