Technical Support Representative

BAXTER HEALTHCARE PTY AUS

Leicester, United Kingdom
Fully remote
After-sales customer service
Remote technical support
Troubleshooting customer issues
As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region

Job Summary

  • As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region.
  • We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Matching Summary

As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region.

Skills & Requirements

Must-have

  • after-sales customer service
  • remote technical support
  • troubleshooting customer issues
  • handling customer inquiries
  • diagnosing technical problems

Nice-to-have

  • strong interpersonal skills
  • customer-focused approach
  • ability to switch tasks
  • identifying process improvements
  • work life balance

Key Requirements

  • Minimum 2 years customer service experience
  • Experience providing technical support
  • Experience with troubleshooting
  • Affinity with Information Technologies
  • Knowledge of Windows operating environment
  • Knowledge of device connectivity
  • Knowledge of network design and supportability

Work Rights

Not specified

Tailored Resume

Cover Letter