Customer Technical Architect

LogicMonitor

Melbourne, Australia
On-site
Technical enablement for customers
Drive technical training curriculum
It infrastructure and software development
Customer Technical Architects are customer-centric technical thought leaders and evangelists within the organization, ensuring the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success

Job Summary

  • Customer Technical Architects are customer-centric technical thought leaders and evangelists within the organization, ensuring the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success.
  • They will be responsible for technical enablement, helping ensure our customers have early knowledge of new features and products, and how they can be applied within a customers landscape to drive positive business outcomes.
  • An additional goal of this position is to help drive an engaging and results driven technical training curriculum, working closely with the training team to formalize this wherever possible.

Matching Summary

Customer Technical Architects are customer-centric technical thought leaders and evangelists within the organization, ensuring the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success.

Skills & Requirements

Must-have

  • technical enablement for customers
  • drive technical training curriculum
  • IT infrastructure and software development
  • virtualization or cloud native architectures
  • API based solutions
  • Linux and/or Windows administration
  • distributed team experience

Nice-to-have

  • customer-centric technical thought leader
  • AI-first hybrid observability platform
  • actionable intelligence across environments
  • transform growth and enable employees
  • public speaking and presentation skills

Key Requirements

  • Bachelor's degree or equivalent practical experience
  • 6+ years experience in a similar technical role
  • Willingness to travel to deliver onsite training/evangelism

Work Rights

Not specified

Tailored Resume

Cover Letter