Conseiller Expert Opérations Expérience Clients Et Partenaires

Beneva

Unknown, QC, Canada
Hybrid
10+ years experience in cross-functional projects
Advanced french and english bilingualism
Deep expertise in insurance customer experience
The role involves defining and aligning strategic priorities to ensure consistent execution of initiatives improving client and partner experience

Job Summary

  • The role involves defining and aligning strategic priorities to ensure consistent execution of initiatives improving client and partner experience.
  • Candidates must possess advanced bilingual proficiency in French and English to interact effectively with diverse stakeholders and partners.
  • The position requires leading cross-functional projects to optimize tools like CRM and contact centers while ensuring operational excellence.

Matching Summary

The role involves defining and aligning strategic priorities to ensure consistent execution of initiatives improving client and partner experience.

Skills & Requirements

Must-have

  • 10+ years experience in cross-functional projects
  • Advanced French and English bilingualism
  • Deep expertise in insurance customer experience
  • Process optimization and governance skills
  • Stakeholder influence and strategic alignment

Nice-to-have

  • Proactive approach to evolving environments
  • Innovative solution proposal capabilities
  • Strong analytical decision-making skills
  • Experience with CRM and SAP platforms
  • Collaborative team development mindset

Key Requirements

  • Bachelor's degree in relevant field
  • 10+ years experience in complex initiatives
  • Fluency in French and English
  • Expertise in insurance products and distribution

Work Rights

Not specified

Tailored Resume

Cover Letter