Job Summary

• The Service Support Specialist II provides high-quality technical support to current and prospective customers in a timely and professional manner.
• As part of the Technical Services team at Thermo Fisher Scientific, you will play a critical, customer-facing role by diagnosing and resolving technical issues, supporting continuous improvement initiatives, and partnering closely with Logistics, Field Service, Field Applications, Quality, Marketing, and Sales teams.
• We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs.

Matching Summary

Salary

Base: $59,400.00–$89,100.00; Bonus/Equity: variable annual bonus; Benefits: comprehensive Total Rewards package

Skills & Requirements

Key Requirements

• 2-5+ years technical support experience
• Bachelor’s degree (BS or BA) in a biological science
• Immunoassay experience preferred
• Proficiency with Microsoft Office applications
• Ability to work independently with minimal supervision
• Ability to travel as needed

Work Rights