Director - Digital Solutions

AVANGRID SERVICE COMPANY

Orange, CT, US
Base: $149,000 - $204,000 depending on location; b...
10+ years software or digital development experience
Strong leadership and management skills
Experience with agile/scrum methodologies
The Director will lead an organization of data scientists to develop robust models for evaluating customer service KPIs

Job Summary

  • The Director will lead an organization of data scientists to develop robust models for evaluating customer service KPIs.
  • This role involves coordinating digital strategy definition and executing digital tools within the CX and Digital group.
  • Avangrid offers a competitive benefits package including a 12% 401(k) match and comprehensive health insurance.

Matching Summary

The Director will lead an organization of data scientists to develop robust models for evaluating customer service KPIs.

Salary

Base: $149,000 - $204,000 depending on location; Bonus: Generous performance-based bonuses; Benefits: 12% 401(k) match, health/dental/vision, tuition reimbursement

Skills & Requirements

Must-have

  • 10+ years software or digital development experience
  • Strong leadership and management skills
  • Experience with Agile/Scrum methodologies
  • Knowledge of Digital Channels and Mobile Apps
  • Vendor management capabilities

Nice-to-have

  • Master's degree or MBA preferred
  • Tuition reimbursement provided
  • Clear career advancement pathways
  • Generous performance-based bonuses
  • Professional development opportunities

Key Requirements

  • Bachelor's degree in IT, Engineering, Business, or related field
  • Minimum 10 years of experience in software or digital development
  • Prior management/supervisory/leadership experience required

Work Rights

Not specified

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