Patient Access Representative - Ft, Evening (3p-11:30p) - Center City Ed
Thomas Jefferson University Hospitals, Inc.
Philadelphia, Pennsylvania, United States
Strong communication and customer service skills
Accurate demographic and insurance information gathering
Verify insurance coverage and benefits
Provides a positive patient experience to patients and families by demonstrating strong communication and customer service skills while registering patients
Job Summary
Provides a positive patient experience to patients and families by demonstrating strong communication and customer service skills while registering patients.
Gathers complete and accurate demographic and insurance information from patients and families, identifying uninsured patients for referral.
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical, dental, vision, and retirement plans.
Matching Summary
Provides a positive patient experience to patients and families by demonstrating strong communication and customer service skills while registering patients.
Skills & Requirements
Must-have
Strong communication and customer service skills
Accurate demographic and insurance information gathering
Verify insurance coverage and benefits
Collect patient out-of-pocket liability
Proficient with computer and Microsoft Office skills
Knowledge of medical terminology
Nice-to-have
Positive patient experience
Adherence to departmental and institutional protocols
Achieves individual and team performance metrics
Meticulous attention to detail
Key Requirements
High School Diploma or GED
Associates degree in healthcare or business administration preferred
Minimum 3 years experience in customer service
Prior registration experience in Emergency Dept preferred