Senior management of operational customer service teams
Proven track record managing contract slas
Financial aptitude with budget and p&l accountability
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Arrive is seeking a Customer Service Director based in Berlin, Germany, responsible for managing customer service operations across German, Italian, and Iberian regions. The ideal candidate will have extensive experience in senior management roles, focusing on operational excellence, strategic initiatives, and commercial accountability within the transportation and parking sector.
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Job Summary
The Customer Service Director will lead operational management for German, Italian, and Iberian customer service activities within the urban mobility sector.
This role requires a senior leader capable of managing Client Service Level Agreements, optimizing profit and loss accounts, and driving continuous service improvements.
The successful candidate must possess deep SME knowledge of customer service delivery while representing the business positively in the DACH transport and parking market.
Matching Summary
Match Score: 75
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Arrive is seeking a Customer Service Director based in Berlin, Germany, responsible for managing customer service operations across German, Italian, and Iberian regions. The ideal candidate will have extensive experience in senior management roles, focusing on operational excellence, strategic initiatives, and commercial accountability within the transportation and parking sector.
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Skills & Requirements
Must-have
Senior management of operational customer service teams
Proven track record managing contract SLAs
Financial aptitude with budget and P&L accountability
Experience in transport and parking sectors
Ability to lead tendering activities
Nice-to-have
High emotional intelligence and interpersonal skills
Adaptability in demand-led environments
Positive 'can-do' attitude towards challenges
Strong problem-solving capabilities
Experience supporting pre-sales teams
Key Requirements
Track record of delivering outstanding customer service at senior level
Extensive experience managing operational customer service teams
In-depth SME knowledge of customer service delivery within the sector