Health Claims Customer Service Rep Category Location North Little Rock, Arkansas

Shelby & Company Inc

North Little Rock, Arkansas, US
On-site
Two years of call center experience
Medical insurance knowledge required
Proficient in microsoft office
Shelby & Company Inc is seeking an experienced Medical Claims Customer Service Representative for a long-term temporary assignment in North Little Rock, Arkansas. The role involves assisting members and providers with health claims inquiries, maintaining documentation, and adhering to quality standards

Job Summary

  • The role involves answering customer service calls to provide health claims status, eligibility information, and resolve reported issues.
  • Employees must document all inbound and outbound interactions in a call log and scan daily documentation into electronic files.
  • Success requires maintaining up-to-date knowledge of current plan year policies while adhering to strict confidentiality standards.

Matching Summary

Match Score: 85

Shelby & Company Inc is seeking an experienced Medical Claims Customer Service Representative for a long-term temporary assignment in North Little Rock, Arkansas. The role involves assisting members and providers with health claims inquiries, maintaining documentation, and adhering to quality standards.

Skills & Requirements

Must-have

  • Two years of call center experience
  • Medical insurance knowledge required
  • Proficient in Microsoft Office

Nice-to-have

  • Excellent business etiquette
  • Professional demeanor over phone
  • Support for other staff as needed

Key Requirements

  • High school diploma or GED
  • Two years related call center experience
  • Medical insurance knowledge

Work Rights

Not specified

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