Customer Satisfaction Representative

Island Honda Inc

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
On-site
Customer satisfaction improvement
Liaison between dealership and customers
Continuous improvement plans
Driveway.com is seeking a Customer Satisfaction Representative to enhance customer experiences by addressing concerns and implementing satisfaction initiatives. This is an on-site role located in Medford, OR, or Dallas, TX, offering a competitive salary and a range of benefits

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 75

Driveway.com is seeking a Customer Satisfaction Representative to enhance customer experiences by addressing concerns and implementing satisfaction initiatives. This is an on-site role located in Medford, OR, or Dallas, TX, offering a competitive salary and a range of benefits.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Customer satisfaction improvement
  • Liaison between dealership and customers
  • Continuous improvement plans
  • FreshDesk Omni Program
  • Reputation and Brand Team collaboration

Nice-to-have

  • Positive attitude
  • Team player
  • Sense of urgency

Key Requirements

  • High School graduate or equivalent
  • 18 years or older
  • Warranty Claims or Collections experience highly preferred
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter